FAQs - Exclusive Motor Company Ltd

Your Trusted Used Car Dealer in Harlow, Essex

Welcome to our FAQ page. At Exclusive Motor Company Ltd, we are committed to helping you make informed decisions when buying a used car. Explore our answers to common questions about used cars for sale in Harlow, warranties, HPI checks, finance, insurance, and customer service.

1. What vehicles do you sell?

We stock a wide range of quality used cars for sale in Harlow & Essex, including:

  • Audi, BMW, Ford, Hyundai, Kia
  • Mercedes-Benz, MINI, Porsche, Toyota
  • Volkswagen, Volvo

All vehicles undergo thorough HPI and mileage checks and are listed with complete specifications.

See our full stock: Used Cars Harlow - Exclusive Motor Company

2. Do you include HPI & Vehicle History Checks?

Yes! Every vehicle comes with a free HPI check, covering:

  • Outstanding finance
  • Mileage discrepancies
  • Accident history
  • Stolen vehicle records

This ensures transparency and peace of mind when buying your next used car in Essex.

Learn more about HPI checks: HPI Vehicle Check

3. How can I reserve a car?

You can reserve a vehicle by:

Payment options: Bank transfer, debit card, or cash.

4. Are deposits refundable?

All deposits are non-refundable, as reserved vehicles are removed from the market exclusively for you.

5. What happens if I need a refund?

Refunds are processed within 7 working days via the original payment method. Bank processing times may vary.

6. What warranty do you offer?

All vehicles include a 3-month / 3,000-mile seller warranty. Optional extended warranties are available through partners like Autoguard Warranties.

Warranty is void if:

  • Vehicle is modified
  • Unauthorised repairs occur
  • Vehicle used for PCO/ride-hailing
  • Vehicle not returned for inspection/repair

Extended warranty info: Autoguard Warranties

7. What about breakdown cover & recovery?

We are proud members of the AA Dealer Promise, giving customers free 12-month AA breakdown cover after purchase.

Note: Breakdown recovery is the customer's responsibility unless included in AA cover.

Learn more: AA Dealer Promise

8. Do you offer drive-away insurance?

We do not provide drive-away insurance. However, we can guide you to short-term fully comprehensive insurance via providers like Cuvva

Get insurance quotes: Cuvva https://www.cuvva.com/

9. Do you provide a courtesy car?

Currently, we do not offer courtesy vehicles during warranty repairs.

10. Customer Complaints & Putting You First

Putting our customers first is one of Exclusive Motor Company Ltd's core values.

If you are unhappy with any aspect of your experience, we encourage you to get in touch. We will investigate and do everything possible to put things right.

Contact Us:

Telephone: 01279 964 064 / 07592 781 234
Email: sales.exclusivemotorco@gmail.com
Letter: Unit 18 Riverside Business Park, Cambridge Road, Harlow, Essex, CM20 2HE

Required Information:

  • Vehicle details: Registration number, make & model
  • Complaint: Clear description & resolution required
  • Copy of: "Used Vehicle Invoice"

Informal Procedure:

Resolve complaints within 14 business days (Monday-Friday).

Formal Written Procedure:

  1. Acknowledge complaint within 5 business days
  2. Investigate & provide Final Response Letter (up to 8 weeks)
  3. Final Response Letter concludes the formal process

Data Protection:

We can correspond with a third party on your behalf if authorised. Finance complaints must be directed to the relevant provider.

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